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The return policy you've provided outlines the terms and conditions for returning items to your store. Here's a summary of the key points:

1. 7-Day Return Policy: Customers have 7 days from the date of receiving their item to request a return.

2. Requesting a Return: To initiate a return, customers need to contact you at Items sent back without first requesting a return will not be accepted.

3. Damaged or Wrong Items: Customers should inspect their order upon reception. If the item is defective, damaged, or incorrect, they should contact you immediately to resolve the issue.

4. Non-Returnable Items: Some items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. Customers are advised to contact you if they have questions about the return eligibility of specific items.

5. Exchanges: For customers who want to exchange an item, the recommended process is to return the original item and make a separate purchase for the new item.

6. Refunds: After receiving and inspecting the return, you will notify the customer about whether the refund is approved. If approved, the refund will be processed within 10 business days on the original payment method. Customers are advised that it may take some additional time for their bank or credit card company to process and post the refund. If more than 15 business days have passed since the return was approved, customers should contact you.

The final statement, "return only accepted when the product is damaged or the wrong product and our mistake," clarifies the specific conditions under which returns are accepted – only in the case of a damaged or incorrect product due to an error on your part. It's important for customers to be aware of these conditions when considering a return.

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